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How hebaji Handles Your Personal Information

This page explains what data hebaji collects when you create an account or use your bKash, Nagad, or Rocket wallet to transact, and what we do with it.

Account data protectedWallet transaction privacyYour right to access or deleteBangladesh-region scopeContact us any time
hebaji How hebaji Handles Your Personal Information
REACH OUR TEAM

Contact hebaji About Your Privacy

If you have questions about your data, want to request access to the information we hold, or need to update details on your account, our support team is available through the channels below. We aim to respond to data-related queries within a reasonable time, and we will confirm receipt of your request when it arrives.

Live Chat Open the chat widget from any page on hebaji. It is the fastest path to our support team for account and data questions.
Email Support Send your data request or privacy query to our support email address, which is listed in the contact section of your account dashboard.
Account Dashboard Log in to your hebaji account and navigate to the Help section to submit a formal data request or account closure instruction directly.
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

hebaji applies standard security measures to protect the information stored against your account. Connections to the platform use SSL encryption, so data moving between your device and our servers travels over a secure channel. Account access is protected by your login credentials and a one-time verification step when you sign in from a new device — we send a code to the mobile number on your account, and you enter it before the session opens. We do not sell your personal data to third parties.

SSL Encryption All data between your browser or mobile and hebaji travels over an SSL-secured connection. Look for the padlock in your address bar before you log in.
OTP Verification New-device logins trigger a one-time code sent to your registered mobile number. Enter the code to complete access — this step blocks unauthorised sessions.
Payment Data Scope We share only the transaction reference data needed to process bKash, Nagad, or Rocket payments. Your wallet credentials never pass through our servers.
Cookie Controls Session and analytics cookies help the platform work correctly. You can review and adjust your cookie preferences in your browser settings at any time.

Common Questions About Your Data on hebaji

These are the questions we hear most often from account holders about how their data is used, stored, and managed on hebaji.

We collect your name, contact details, and the payment method you register at signup — typically bKash, Nagad, or Rocket. We also record transaction references for every deposit and withdrawal you make.

Yes. Log in to your account dashboard and use the Help section to submit a data access request, or contact support by email. We will confirm receipt and respond within a reasonable time.

We do not sell your data. We share only the minimum payment reference data needed to process your bKash, Nagad, or Rocket transactions with the relevant payment processors.

Contact support through live chat or your account dashboard. We will process the closure and handle your data in line with applicable retention rules for your region.

Use the password reset option on the login page. A verification code is sent to your registered mobile number. Enter the code, then set a new password to restore access.

No. Your wallet PIN stays inside your bKash, Nagad, or Rocket app and is never requested by hebaji. We record only the transaction reference and amount for payment matching.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.