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What You Agree to When You Use hebaji

These terms set out the rules for opening and using your hebaji account — from how deposits work through bKash, Nagad, and Rocket, to how withdrawals are processed and what we expect from you.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWithdrawals subject to verificationTerms updated when needed
hebaji What You Agree to When You Use hebaji
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the accuracy of your personal data matter to us. Here is how we handle both under these terms.

Data We Hold We store the details you gave at registration — name, contact, and wallet identifiers — and use them only to operate your account and process payments through bKash, Nagad, or Rocket.
Account Access Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Retention Period We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations in your region.
Requesting Changes To update your registered details or request a copy of the data we hold, contact support from your registered email. We verify identity before making any changes.
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms questions within one business day.

Live Chat Open the chat window from your account dashboard for direct help with terms queries, account status, or payment questions.
Email Support Send your question to our support address from your registered email so we can match it to your account and respond accurately.
Help Centre Our help pages cover common terms questions — account closure, wallet verification steps, and what happens when a transaction is flagged.

Common Questions About These Terms

Answers to what Bangladesh account holders ask most about how these terms work in practice.

Account registration is open to individuals who meet the eligibility criteria for their region. Access depends on local law where you are located — check that online gaming is permitted in your area before registering.

If a deposit via bKash, Nagad, or Rocket does not reflect within the expected window, contact support with your wallet transaction reference. We trace it against the payment record and resolve it from there.

We post updates to these terms on this page before they take effect. Continuing to use your account after the update date means you accept the revised terms. You can close your account if you do not agree.

Contact support through live chat or email from your registered address. We process the closure, and any verified balance is returned to your linked wallet — bKash, Nagad, or Rocket — before the account is deactivated.

We hold your registration details and transaction history. To request a copy or ask for corrections, email support from your registered address. We verify your identity first, then respond within a reasonable timeframe.

It means that whether you can legally use this platform depends on the rules in your specific location. We do not make that determination for you — it is your responsibility to confirm that access is lawful where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.